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From our CEO I am always amazed at how many supervisors say “they work FOR me” or “yeah they are MY employee.” It may be hard to catch at first, but once you are aware of the ownership dictation used, it can be pretty hard to miss and definitely disheartening especially when those same supervisors…

Response times and why they matter Now that we live in a world that is always connected, response times are more important than ever. Client communication is the top priority at THM. It is our goal to respond to any email within an hour of receiving it, even if we are in the middle of a…

Ten seconds. That’s the time you have to capture your reader’s attention. Seem extreme? Think about your reading habits. Maybe you’re scrolling through your phone between meetings or while you wait in line for coffee. There’s likely a handful of articles where you stop at the headline, never clicking the link. The article you do…